John wrote on 11-15-2011

Mr

I had been using this company for several months and took all 3 of my vehicles to them. Initially, their work was satisfactory but Les, the owner tended to have a very condescending attitude towards customers including me. Recently, I took my latest car to them for a roadworthy after having purchased it interstate and needed to have it roadworthy so as to transfer the rego to Qld. After paying nearly $2000 for the roadworthy & repairs and getting the car home, it became apparent the car had an exhaust leak, the oil wasn't checked and it required nearly 4 litres to top it up by me and all 4 wheel nuts were left off the car because there was no lock nut and they had to force the lock nuts off. However they failed to replace them or inform me about it. Obviously this would have meant the car was returned to me in an unroadworthy condition. I sent Les several emails, spoke to his lead mechanic and neither of them took any ownership of the issues. I eventually got a response by email and phone call from Les, completely unwilling to discuss the issues and totally took no responsibility for any of the work done. Flabbergasted would be an understatement that a business I had been dealing with and call themselves professional business people have the ignorance to treat loyal customers who pay their hard-earned money to receive that sort of treatment. There is not a hope in hell that I would ever in my lifetime spend another cent in that business nor would I ever recommend them, but I will endeavor to tell as many people as I possibly can to dissuade them from doing the same. Employ this business at your own risk!