anonym wrote on 09-13-2013

Poor Service

I don't usually write negative reviews as I am also in the automotive services industry myself and I understand how difficult dealing with some customers and certain situations can be. Unfortunately, I encountered one of the worst experiences for an automotive service at this shop. I was driving a sick child when my front right tyre had been punctured by a screw and being in the middle of Parramatta, I figured that I would bring it to Beaurepaires in order to be get the tyre either replaced or the puncture repaired. Upon arrival, there was only 1 car in the workshop out of a possible 5 spaces, the manager was speaking to a customer and the 1 other staff i could see was sitting on a pile of tyres using his phone. I waited approximately 30 minutes before being served with my sick son. The 1 customer before me were made me wait while the manager spent around 15 minutes arguing with a pizza shop regarding his pizza delivery for lunch. He then went on the spend a few more minutes speaking to another manager about staff discounts. Eventually, he served the customer ahead of me and after another 5 minutes finally served me. At this point, another the other staff decided to come and stand with the manager. The manager, then proceeds to tell me 'I am on by myself today' which he repeated 5 -6 times and 'I am getting swamped with calls' He then shows me 5-6 pieces of paper stating 'I've got cars backed up till the end of the day, sorry mate I am going to have to say no. Yep, I am going to say no' I am truelly disappointed, I do not expect special treatment just because I have a child although this provided me stress as a parent. What upsets me, is the priorities of this store; pizzas and lunchbreaks are more important than helping customers. I know for a fact that small shops using a tyre changer can replace an old tyre and fit a new one in less than ten minutes, then in another 5 fit the tyre back onto any vehicle. Additionally, to internally replace a puncture on a vehicle takes maybe a little longer to take the tyre off sand it back and seal the puncture before re-fitment. All in all, I will never be using this service again.